1. Statistics is the only choice in the banner and Cookie settings
Emvadon asks for your permission to use optional analytics (shown as Statistics) to understand and improve selected parts of the Service. The cookie banner and Cookie settings offer this choice only. Choosing Accept enables Statistics. Decline rejects it. Statistics is off until you choose to allow it. You can use the Service if you decline.
This version replaces the 27 October 2026 choice notice and changes where session recording is offered: it is no longer offered in the cookie banner or in Cookie settings. The data collected and the collection limits are unchanged.
2. Session recording is a separate choice for support
Session recording is available only to signed-in users, and only from Account, Preferences. It is off by default. Its purpose is to let Emvadon support staff watch a video-like reconstruction of your visits on selected pages to help you. It is independent of Statistics: turning Statistics on or off does not turn recording on or off, and recording does not need Statistics.
Recording applies to the browser where you turn it on and only while you are signed in to the account that turned it on. It does not record visitors who are not signed in, or another account used in the same browser. Recordings can include readable visible text and sampled map images, which can include personal, account, property or location information. Recordings last up to five minutes. Form controls and inputs, other media and marked private content are blocked. Account, authentication, billing, client, document and dynamic-detail routes are excluded. The eligible pages, sampling limits, access restrictions and other exclusions remain those in the session recording notice.
Analytics measures selected page views and product events. For signed-in users, it sends the account ID and may send name, email, active organisation name and subscription-plan tier to link selected activity across visits and devices. The data categories and exclusions are described in the optional analytics notice.
3. Earlier recording choices and how to change your choices
Recording choices made earlier in Cookie settings no longer apply. From this version, recording is stopped for everyone until a signed-in user turns it on again in Account, Preferences. An earlier Statistics choice is unchanged and is never treated as permission to record.
Change Statistics in Cookie Settings in the site or app footer. Turn recording off at any time in Account, Preferences; this stops future recording and leaves Statistics unchanged. Withdrawal stops future collection and does not itself erase previously collected records. You can ask for earlier erasure through the contact route in our Privacy Policy which also provides controller details, your rights and other processing information.
4. Retention and deletion
The current retention terms replace the earlier no-expiry statements. Session recordings are deleted once they are more than 90 days old, counted from the last part of the recording. Chunks stored for the same native visit are deleted together only once the newest chunk is more than 90 days old. Analytics events, including selected page views, product events and their event properties, are deleted 25 months after each record was collected.
Analytics sessions and their stored account and organisation properties are deleted only when the session is more than 25 months old and no analytics event from the last 25 months or recording from the last 90 days remains for it. A replay-only session can therefore keep its stored properties after the recording expires until the session is more than 25 months old.
A scheduled job runs daily, so expired records are normally removed within about one day. These periods apply to the live analytics database. Copies can remain in encrypted disaster-recovery backups, which are not used for analysis. If a backup is restored, expired records and records already erased at your request are removed again before the restored data is used.
The complete conditions and earlier-erasure request process are described in the current retention notice.